Sarah Drummond (@rufflemuffin) one half of Scotland based dynamic duo Snook presents a case study about the implications and challenges of using Service Design for Social Innovation in the community of Wyndford, UK.
31 Volts is an Utrecht based service design consultancy who develop services through innovative methodologies. This presentation was part of the Creative Company Conference 2010 in September 15th in Amsterdam.
Check out their projects and manifesto at 31v.nl (dutch page, please allow translation)
The brilliant Austrian based service designer Marc Stickdorn has uploaded a sneak preview of his most recent book "This Is Service Design Thinking". The book aims to provide a guide on what is still a very young discipline: service design.
