In Conclusion: Service Design
"We need service design as providers and users (and ambitious designers!)"
London based service designer Nick Marsh (@choosenick) has over five years expertise on service design and innovation. Through his work at Engine Service Design, The Design Council and Sidekick Studios Marsh has forged a great body of knowledge and insights of the practice of service design.
In this presentation from Talk & Workshop, HyperIsland in 2007, Marsh explores the necessity of new ways of approaching the development of both commercial and public services. His take on the requirements to build a strong discipline and good service design practitioners is sharp and direct, a refreshing approach if we look at the traditional theory based service development from where our current services come from.
This type of service design is what we need... NOW.
For more insightful articles and blogposts visit ChooseNick. Also if you are London based you might be interested in attending to the monthly Service Design Drinks, alternatively you can look up when and where this meetings take place in other cities.
