In Conclusion: Service Design

  </object><div style="padding:5px 0 12px">View more presentations from Nick  Marsh.</div></div>

"We need service design as providers and users (and ambitious designers!)"

London based service designer Nick Marsh (@choosenick) has over five years expertise on service design and innovation. Through his work at Engine Service Design, The Design Council and Sidekick Studios Marsh has forged a great body of knowledge and insights of the practice of service design. 

In this presentation from Talk & Workshop, HyperIsland in 2007, Marsh explores the necessity of new ways of approaching the development of both commercial and public services. His take on the requirements to build a strong discipline and good service design practitioners is sharp and direct, a refreshing approach if we look at the traditional theory based service development from where our current services come from. This service design is what the world needs NOW.

For more insightful articles and blogposts visit  ChooseNick. Also if you are London based you might be interested in attending to Service Design Drinks, alternatively you can find other cities.

"We need service design as providers and users (and ambitious designers!)"

London based service designer Nick Marsh (@choosenick) has over five years expertise on service design and innovation. Through his work at Engine Service Design, The Design Council and Sidekick Studios Marsh has forged a great body of knowledge and insights of the practice of service design. 

In this presentation from Talk & Workshop, HyperIsland in 2007, Marsh explores the necessity of new ways of approaching the development of both commercial and public services. His take on the requirements to build a strong discipline and good service design practitioners is sharp and direct, a refreshing approach if we look at the traditional theory based service development from where our current services come from.

This type of service design is what we need... NOW.

For more insightful articles and blogposts visit ChooseNick. Also if you are London based you might be interested in attending to the monthly Service Design Drinks, alternatively you can look up when and where this meetings take place in other cities.

 

Shape 50+: Co-designing public services in Buckinghamshire

 
London based service design consultancy Engine was asked to facilitate the development of a best practice methodology for the engagement of local authorities, elected council members and service providers and users. The methodology, which came to be known as SHAPE: Services Having All People Engaged, was modelled through a live programme of work that concentrated on residents of the county in the 50+ age range.

 The outcomes for Shape 50+ were twoefold:

-HealthConnect is a service development proposal designed to improve access to health and social care services in Buckinghamshire. It is a response to the way in which people with limited accessibility, especially in rural areas, find journeys to and from the doctors particularly stressful, time-consuming and expensive.

-The second is the Shape methodology for people-centred service innovation, which can be downloaded here.