Patrick Whitney On Abstraction: The Missing Link In True Innovation
Service Design Tools: A Guide To Service Designing
(download)
The brilliant Austrian based service designer Marc Stickdorn has uploaded a sneak preview of his most recent book "This Is Service Design Thinking". The book aims to provide a guide on what is still a very young discipline: service design.
This is a great contribution and I look forward to read the rest of the content. More info about the project here.
You can follow him on twitter @MrStickdorn
The Journey To The Interface by Sophia Parker & Joe Heapy
Using Design For Peace Keeping
(download)
This report of the Strategic Design and Public Policy Conference held between June 9-1 2010 was produced by the Saïd Business School, the Center for Local Strategies Research and the United Natios Institute for Disarmament Research. The workshop was co-organised by Lucy Kimbell, Clark Fellow of Design Leadership; Saïd Business School, University of Oxford; Dr. Derek Miller, Senior researcher and project co-manager, Security Needs Assessment Protocol Project, United Nations Institute for Disarmament Research; Prof. Gerry Philipsen, Professor of Communication, and Director of the Center for Local Strategies Research, University of Washington; and Lisa Rudnick, Senior researcher and project co-manager, Security Needs Assessment Protocol Project, United Nations Institute for Disarmament Research.
The workshop brought together over 25 academics and practitioners from three domains:
a) those working within UN and other organisations on issues of peace and security and concerned with how to make it more effective;
b) people working in management and design especially service design; and,
c) people working in cultural research
The agenda for Strategic Design and Public Policy established at Glen Cove provides an organizing platform from which to consider and advance new activities that may lead to the improved design of peace and security initiatives around the world. It opens a massive and profoundly complex field of endeavors in which the ethical, practical, intellectual, and political landscapes are still partly beyond imagining.
Cultural research, for example, maintains a very tentative and ambivalent relationship with public policy generally, and with all matters of security and military engagement specifically.
Design aspires to both deeper research and more policy relevance, and is forcefully moving in that direction, but it remains insufficiently developed compared to other fields when it comes to ethics, research design and methods, and adapting its premises to new contexts of safety, security, and moral impact.
Public policy, for its part, will have to reflexively consider and navigate the complex shoals of political representation vs. community-led innovation, and begin to consider what relationship the civil servant does, or can have, to the design of public activities.
None of these problems are new. However, when seen from the perspective of a shared agenda, new and emergent challenges come to the forefront that will need to be grappled with if opportunities are to be properly developed in a responsible manner.
Something important is happening. It is hoped that this event helps like-minded people take a further step towards its fulfillment for the common good.
Jamie Oliver & The Challenge OpenIDEO
(via @juzmcmuz)
British chef Jamie Oliver Introduces the OpenIDEO Challenge: How can we raise kids' awareness of the benefits of fresh food so they can make better choices?
Sheena Iyengar & The Science Behind Choices
John Seddon: Cultural change is free
(via @juzmcmuz)
In this presentation the always witty and sharp British management guru and advocate of systems thinking John Seddon dissects some of the biggest organisational myths in the managerial practice.
In times of drastic change and cultural crisis not only in the service industry but across the whole society, one could argue that Seddon is making an urgent call to the service design community to come up with real solutions that disrupt from the old models that have been proven wrong.
In his latest book Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way, Seddon argues powerfully for the government to forget sticking plasters like CRM and citizen empowerment saying 'don’t tweak the system. Ditch it.'
Systems Thinking in the Public Sector gives example after example of exactly how the system fails from housing benefits and care for the elderly to call centres like Consumer Direct.
Drawing on Seddon’s extensive experience working as a consultant with UK public sector managers, this is a fiercely uncompromising, yet rigorous manifesto for change.
Measuring The Impact Of Design: ROI In Design & Why Everyone Should Measure It
Design For The First World: The Rest Saving The West
This is an amazing competition with a twist. It is a call for artists, designers, doers, thinkers, makers, tinkerers and anyone out there born and living in a developing country to come up with ideas to help tackling problems of the first world.
The developing world is used to live and deal with social problems in a daily basis. Financial crisis, health and education challenges, social inequity form part of the DNA of countries such as Mexico, Brazil, Argentina or Malaysia and their problem-framing and problem-solving skills have a great potential to help developing solutions for those countries like the UK that are currently experiencing the effects of social crisis.
Visit the site, join and propagate!
